Return Policy

At IYS, we want you to feel confident in every purchase. If something is not right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You’ll also need your order confirmation or proof of purchase.

To start a return, please contact us at info@iysathletics.com. If your return is approved, we’ll provide instructions on how and where to send your package.

Please note: Items sent back without first requesting a return will not be accepted.

Returns should be sent to:

[Insert return address]

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us right away at info@iysathletics.com so we can review the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Sale items
Gift cards
Custom or personalized products
Perishable goods
Personal care items
Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is eligible for return, contact us at info@iysathletics.com before sending it back.

Exchanges

The fastest way to exchange an item is to request a return for the original item. Once your return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order was shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, the item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You’ll also need proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at info@iysathletics.com.

If you want, I can also turn this into a more premium, brand-aligned version that feels less templated and more consistent with IYS.